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Another Ruby Tuesday's Closing Breaks My Heart

Imagine my shock when last weekend we attempted dinner at Ruby's in Cartersville. Here are my thoughts about how Corporate America plays fast and loose with consumer's hearts.

I originally posted this piece in June 2011 when the Acworth Ruby Tuesday's unexpectedly closed. So then my family and I, even though we live in Acworth, found the Cartersville one - which we've gone to almost every other week since then. 

Imagine my shock when last weekend we attempted another dinner at Ruby's in Cartersville... and it was closed. Here are my honest thoughts about how Corporate America plays fast and loose with consumer's hearts:

Shocking, unexpected closure of Acworth Ruby Tuesdays

I’ve been an Acworthian for the past ten years. Shortly after marrying my husband, Steve, we decided to institute a weekly date night. Before too long we landed at Ruby Tuesdays for our Friday night getaway from the kids (we have 7 boys between us) and our daily, overwhelming responsibilities.

Ruby Tuesdays has provided us with a respite from the world. I’ve tried other restaurants and not come close to giving us the cheaper, yet wonderful, restful dining experience. In the past decade Ruby’s has become our family’s birthday celebrating, anniversary going, default restaurant. For us it was like Cheers, they always knew our name and normal order. Our wonderful waiter, Mark, would bring our wine to the table when he saw us walk through the door.

Imagine my extreme dismay when I drove into the parking lot, after anticipating all day long, the restful conversation and great meal I’d be having with my sweetheart, Steve.

IT WAS TOTALLY GONE. Everything was dismantled. Even the exterior was being stripped. The workers said that they were converting it to some type of seafood restaurant.

I don’t want a seafood restaurant. I want my regular Friday night. I want Ruby Tuesdays.

The workers said I could go to Town Center Mall and go to the other Ruby’s that’s there. IT’S NOT EVEN CLOSE PEOPLE. 

I hate to rant, but my feeling of grief and loss is so great. Here’s my message to the economy. QUIT MESSING WITH MY WORLD. First it was Blockbuster, then Borders, Hollywood Video, Goody’s, Circuit City, and Banana Republic. This week I read in the Wall Street Journal that in 2012 Sears, Penny’s and A & W are on the economic chopping block. I used to work as a carhop in a small town Wisconsin A & W and will never forget the taste of root beer from a frosty mug.

They have grief counseling for loss of job, loss of pets and loss of spouses. What about losing your favorite place to shop or have a date with your spouse? Do you know any retail grief counselors? Have them call me. Today would be good.

Bill Thrasher May 8, 2012 at 07:54 pm
go to Chili's and let them know how you feel. Bet they will treat you good there as well.
Cherie K. Miller May 9, 2012 at 02:15 am
Thanks for the suggestion, Bill. I guess I was mourning how meaningful a place can be in our lives - birthday dinners, anniversaries and graduation celebrations... I don't know if Corporate America realizes how attached we get to their brands.
Jared Bookhardt May 9, 2012 at 12:13 pm
Cherie, we all have our favorite places to eat, but this was a business decision, not a feel good or feel bad decision. The article I read mentioned that the location in Cartersville was under performing, not making money. I think Cartersville needs more good places to eat, but with a bad location and the unability to make a profit, in turn the corporation made a good business decision. I think that is what it boils down too.
Patricia Owens May 9, 2012 at 04:15 pm
I've never gotten good service at our local Chilie's
Brenda May 9, 2012 at 04:40 pm
We loved this restaurant too! But it is all about profit, not the customer's feelings! Let us know if you find another good restaurant to dine at!!!
JJ May 9, 2012 at 04:56 pm
Brenda...without profit how does this restaurant or any business stay open? It would be so beneficial if teaching Entrepreneurship in High School was mandatory.
Camellia Glosson May 9, 2012 at 05:02 pm
Try Steak House in Cartersville on Henderson St
Love it !
Brenda May 9, 2012 at 05:05 pm
I know it is all about Profit!!!!!
A Better Choice Driving School, LLC May 16, 2012 at 04:19 pm
First of all, let's keep it in perspective. A dearly loved restaurant is closing...but so much more is happening to America's economy. Gas prices are up, real estate is down...jobs are becoming more and more difficult to land...our water sources are being fought over...children in Cartersville/Acworth, etc. are going to bed hungry...and without health insurance...and let's not even get into the economy of health care. The world is changing right under our noses...and very few of the changes are positive. Look at the big picture...and please no more whining about a restaurant closing so your date night takes a hit!
Marcia Reeves Thrasher June 6, 2012 at 11:19 am
A restaurant closing depending upon its size can mean up to or over one hundred employees losing jobs, most of which are FOH or servers who onlymake $2.13 in this. Those servers have families to support so yes a restaurant closing is monumental and means those families have to relocate or find new jobs and in this economy it isn't easy. Corporate restaurants require weeks of training at min. wages and then when the server is on the floor wages drop to two an hour which goes to pay ins. and the govt. so she or he is working for tips.
Cherie I'm sorryyou lost not only your date spot and Cartersville lost yet another business. Towns have to support those businesses to keep them, just as you did.

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Melinda Paris January 22, 2013 at 03:47 am
The question: Should Georgia officially acknowledge Slavery? The reason for this: to bringRead More reconciliation among the people of this state. Now, how will that help this state achieve higher GPA's? How will that help reduce the jobless in this state? Many of us have said, we're sorry it happened, it was wrong, but NOW is not the time to spend more time/more hours on such a resolution, as AGAIN this is not the first time this has been bought up in the legislation, and before it was certainly intended to be an apology. (See HR 295-2009) but never made it to the floor. If I thought this would bring more jobs, solve the education in this state, help the poor, get all the foreclosed properties sold, then I would jump on the band wagon, but we have some very serious problems that need to be addressed, and the people of Ga. deserve more than this from an elected official. We are responding to the question that was purposed to the readers by The Patch. I do not try to change another mind, its my opinion only, but I do resent someone that openly admits they moved here from Florida, then before that lived in Europe/Cuba tell Georgians how ignorant, and stupid they are. Talking about rude, maybe you would like to apologize for calling other's names. If someone/ANYONE doesn't agree w/me and loves that this Rep has introduced a age old resolution while ignoring revelent and very real problems that exist today, that's fine, that's your perrogotive, but respect other's opinions.
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Perhaps there was a language barrier ?